Ra2 Privacy Policy — Our Commitment to Protecting Your Data
This document clearly sets out how ra2 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is not just a formality — it is our priority.
What Information Do We Collect from You?
When you register with ra2, we collect your full name, email address, phone number, and encrypted password. This information is used solely to verify your identity and grant access to the platform.
We automatically record your device type, operating system, browser version, IP address, and language settings to ensure the ra2 platform functions correctly across all your devices.
Transaction details such as deposit and withdrawal amounts in MYR, your chosen payment method (FPX, e-wallet), and transaction date records are retained to meet compliance and customer support requirements. Card numbers and bank account passwords are never stored on our servers.
We use cookies and similar tracking technologies to understand how you use our platform, improve your experience, and personalise the content you see. You can manage your cookie settings through your browser at any time.
What Is Your Data Actually Used For?
Ra2 uses the information collected solely for legitimate platform operations. We do not sell or rent your personal data to advertisers or third parties without your consent.
The primary purposes for which data is used include:
- Processing registration, login, and account verification
- Facilitating MYR deposit and withdrawal transactions
- Detects suspicious activity and protects your account from unauthorised access
- Sending important notifications related to your account
- Improving platform functionality based on usage patterns
- Complying with applicable legal requirements in Malaysia
Cookies & Tracking — What You Need to Know
Cookies are small files stored on your device when you visit the ra2 site. They help us recognise your login session, remember your language preference, and ensure pages load smoothly.
Required for core platform functions such as login session authentication. Cannot be disabled.
Collects anonymised data on how users interact with the platform to enable continuous improvement.
Stores your preferences such as language and region. Can be cleared through your browser settings.
To decline or delete cookies, you can adjust the settings in your web browser. Please note that some platform features may not function fully if essential cookies are disabled.
How Safe Is Your Data at ra2?
Ra2 upholds strict data security standards to keep your information protected at all times. All communication between your device and ra2's servers is encrypted using SSL protocols. Payment data is never stored in plain form — instead, it is held in a multi-layered protected format accessible only to authorised systems.
Access to user data within ra2 is restricted to staff who require it to carry out their operational duties. All relevant personnel are bound by strict confidentiality obligations. User data is retained for as long as the account remains active, and can be deleted upon request, subject to legal compliance requirements.
Is Your Information Shared with Anyone Else?
Ra2 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. In certain limited situations, we may share data with external parties only when:
- Required by law or a valid court order in Malaysia
- Required to process payments through authorised financial service providers such as FPX
- Required to protect account security and detect fraud, with the involvement of selected security service providers
- You have given explicit consent for data sharing for specific purposes
Every third party working with ra2 is required to uphold the same data protection standards and is not permitted to use user information for any purpose beyond the scope of the original consent.
Your Rights as a ra2 User
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted via our support email and will be processed within a reasonable timeframe.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Log in to your account settings or contact ra2 support to update your profile details.
You may request the deletion of your account and personal data. Requests will be processed in accordance with applicable legal record-keeping obligations, and data that is no longer required will be securely deleted.
Policy Changes & How to Contact Us
Ra2 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our operational practices. Any material changes will be communicated via a prominent notice on the platform or by email to the address registered on your account. Your continued use of the platform after changes are published will be taken as your acceptance of the updated terms.
If you have any questions about how we handle your personal data, how to exercise your rights, or wish to raise a privacy-related complaint, please reach out to the ra2 support team via email at:
We will endeavour to respond to all enquiries in a timely manner for your convenience.
